Nearly all advisers say poor platform service impacts their daily work

Some 88% of advisers have apologised to clients on behalf of a platform

Isabel Baxter
clock • 3 min read

Nearly all (91%) of advisers say poor service from platforms impacts their day-to-day work, Parmenion research has revealed.

Technology and investment solutions business Parmenion unveiled a research report today (23 November) in conjunction with The Lang Cat, revealing how far short of expectations many adviser platforms are falling. The report, The Impact of Poor Platform Service, is based on qualitative and quantitative research this year with 212 members of The Lang Cat's adviser panel. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every d...

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