Advisers 'facing challenges' in adopting technology

Speaking at the Chartered Institute for Securities & Investment's 2023 Financial Planning Conference today (4 October), founder and director Ian McKenna said the next generation of financial consumers expected to assimilate technology in different ways. He also highlighted the optimistic outlook that artificial intelligence (AI) could reduce the financial planning workload by up to 40% within the next five years, potentially allowing advisers to accomplish in ten hours what used to take 40 hours. However, McKenna also cautioned about the human resistance to change. He encouraged firms...