Advisers express criticism towards claims handling service levels

According to this year's Protection Services Review, surveyed advisers once again ranked claims handling and administration as the most important service from protection providers, rated an average of 4.73 (out of five), followed by new business processing (4.69) and underwriting services (4.68). However, when compared against its weighted satisfaction score (75%), claims handling and administration was viewed as the most under-performing area under review by surveyed advisers, some 21 percentage points below par, indicating that "despite the industry's best efforts this is still an area...