Disjointed adviser technology used across the profession is “completely unacceptable” and established providers are not interested in providing much-needed innovation, delegates heard.
Speaking at the Personal Finance Society (PFS) Festival of Financial Planning 2022 today (1 November), Timeline CEO and founder Abraham Okusanya said the current adviser tech stack is "disjointed and leaves much to be desired". He said it takes a typical advice business about 38 hours to onboard a new client due to the sheer number of different programmes needed to go through the process. He also highlighted that many of these were based on technology from the early days of the internet and integration would "not happen". Okusanya said it was far easier for clients to "click something...
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