Anthony Arter: A day in the life of the pensions ombudsman

Arter shares a look at how he works for Ombuds Day 2022

clock • 4 min read

There is probably no such thing as a typical day when you are the pensions ombudsman, writes Anthony Arter

In my role as pensions ombudsman and chief executive (CEO) of The Pensions Ombudsman, there is something new to absorb, resolve or challenge everyday. I have always been an early riser so usually start my day around 5.30am. After having a shower and grabbing a bowl of cereal, I leave home around 6.15am and jump on my electric bike, (I know I'm cheating!) - I got it during lockdown and it's my pride and joy. I love the 25-minute journey through East London - it's one of my favourite times of day. I find it invigorating but at the same time, it gives me the headspace I need to focus on the...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Pensions

Pension adequacy – are we focusing on the wrong measure of success?

Pension adequacy – are we focusing on the wrong measure of success?

'The current system can unintentionally create a false sense of reassurance'

Caitlin Southall
clock 24 July 2026 • 4 min read
Transfer changes 'a start, not the finish line', pensions industry says

Transfer changes 'a start, not the finish line', pensions industry says

Clear and practical guidance ‘essential’ to apply the new framework consistently and with confidence

Jonathan Stapleton
clock 23 July 2026 • 4 min read
Financial Vulnerability Taskforce calls on advisers to rethink retirement planning

Financial Vulnerability Taskforce calls on advisers to rethink retirement planning

Publishes guide suggesting to ‘move beyond a pensions-only approach’

Sophia Panayi
clock 22 July 2026 • 2 min read