Hargreaves Lansdown's pension transfer times improve by 60%

Strategic automation of transfer journey planned

Julia Bahr
clock • 2 min read

Hargreaves Lansdown’s (HL) average pension transfer time has improved by more than 60%, the Origo Transfer Index (OTI) has shown.

It is now 14.1 calendar days and is in line with the overall average for the Index this quarter of 13.7 calendar days. Hargreaves Lansdown chief executive Chris Hill said: "Our programme of sustained improvements to our service has built our capacity as well as reduced transfer times and most importantly, we have seen improved outcomes for clients." He added that ongoing strengthening would improve efficiencies further. "This includes the strategic automation of the transfer journey and the introduction of a digital mailroom." The OTI is a quarterly report from a voluntary group of...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Pensions

Devilish details: Protection and the abolition of the LTA

Devilish details: Protection and the abolition of the LTA

'There are a number of subtleties to be aware of'

Thomas Coughlan
clock 22 March 2024 • 8 min read
L&G Retail launches adviser handbook on later life divorce

L&G Retail launches adviser handbook on later life divorce

To help support advisers dealing with clients going through a divorce

Jenna Brown
clock 21 March 2024 • 1 min read
New occupational scheme launches; BSPS rescue proposals set out

New occupational scheme launches; BSPS rescue proposals set out

Former British Steel workers will be able to ‘reverse transfer’ their pots

Jonathan Stapleton
clock 14 March 2024 • 2 min read