Hargreaves Lansdown's pension transfer times improve by 60%

Strategic automation of transfer journey planned

Julia Bahr
clock • 2 min read

Hargreaves Lansdown’s (HL) average pension transfer time has improved by more than 60%, the Origo Transfer Index (OTI) has shown.

It is now 14.1 calendar days and is in line with the overall average for the Index this quarter of 13.7 calendar days. Hargreaves Lansdown chief executive Chris Hill said: "Our programme of sustained improvements to our service has built our capacity as well as reduced transfer times and most importantly, we have seen improved outcomes for clients." He added that ongoing strengthening would improve efficiencies further. "This includes the strategic automation of the transfer journey and the introduction of a digital mailroom." The OTI is a quarterly report from a voluntary group of...

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