FOS complaints figures near 73,000 in first half of 2022

H1 complaints data showed uphold rate of 37% in consumers’ favour

Jenna Brown
clock • 1 min read

Total complaints made to the Financial Ombudsman Service (FOS) reached almost 73,000 in the first half of the year, according to latest figures.

Complaints data for H1 2022 also showed the FOS upheld 37% of complaints in consumers' favour. Banking and credit continued to be the most complained about sector, with a total of 44,200 new complaints received in the first half of 2022.  The decumulation, life and pensions sector garnered a total of 4,193 complaints during the period. Insurer Aviva got 296 complaints during the period with Reassure, part of Phoenix Group, on 279. Scottish Widows had 221 and Prudential 180. The investment sector racked up 2,427 complaints in the first half. In total 212 businesses featured in th...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

Why wealth is not an insulator against vulnerability

Why wealth is not an insulator against vulnerability

'Time and again, we have seen that self-identification simply doesn't work'

Jonathan Barrett
clock 21 February 2024 • 4 min read
Squaring the circle: How big is the reverse advice gap?

Squaring the circle: How big is the reverse advice gap?

FCA must not throw the baby out with the bathwater

Justin Cash
clock 16 February 2024 • 5 min read
Firms' indirect client vulnerability checks risk 'scaring' clients

Firms' indirect client vulnerability checks risk 'scaring' clients

MorganAsh warns on vulnerability checks ‘through the backdoor’

Jenna Brown
clock 14 February 2024 • 2 min read