FOS complaints figures near 73,000 in first half of 2022

H1 complaints data showed uphold rate of 37% in consumers’ favour

Jenna Brown
clock • 1 min read

Total complaints made to the Financial Ombudsman Service (FOS) reached almost 73,000 in the first half of the year, according to latest figures.

Complaints data for H1 2022 also showed the FOS upheld 37% of complaints in consumers' favour. Banking and credit continued to be the most complained about sector, with a total of 44,200 new complaints received in the first half of 2022.  The decumulation, life and pensions sector garnered a total of 4,193 complaints during the period. Insurer Aviva got 296 complaints during the period with Reassure, part of Phoenix Group, on 279. Scottish Widows had 221 and Prudential 180. The investment sector racked up 2,427 complaints in the first half. In total 212 businesses featured in th...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

2024 general election: Labour hits back with its manifesto release

2024 general election: Labour hits back with its manifesto release

‘Financial services are one of Britain’s greatest success stories’

Professional Adviser
clock 13 June 2024 • 1 min read
Where to next for the FSCS levy after recent developments?

Where to next for the FSCS levy after recent developments?

‘One positive aspect of the recent reduction is the successful recoveries’

John Netting
clock 03 June 2024 • 2 min read
Three key areas of regulatory focus for the advice profession

Three key areas of regulatory focus for the advice profession

'The only constant is change and this is certainly true for regulation'

Alex McGregor and Kris Armstrong
clock 24 May 2024 • 5 min read