Candidate suffers hour-long remote CII exam delay

Further stress

clock • 3 min read

A candidate trying to sit a remote Chartered Insurance Institute (CII) exam experienced delays of more than an hour.

Alasdair Walker, managing director at Handford, Aitkenhead &Walker, said a trainee at his firm spent more than 60 minutes trying to get invigilators to accept a photo of his driving licence so they could participate in the test. Speaking to Professional Adviser, he said: "We have specifically set up a laptop just for exams after it took 90 minutes to set up a ‘working' laptop in a way that PSI (the remote invigilators) would accept." Walker, who is chair of the PFS panel that helps shape CPD, told PA that part of the initial run-through is to take a photo with the laptop's webcam of a...

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