TenetConnect to compensate client despite belief it did not offer advice

'Client had no pensions expertise’

clock • 3 min read
The FOS directed TenetConnect to pay the client compensation for her overall loss.
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The FOS directed TenetConnect to pay the client compensation for her overall loss.

The Financial Ombudsman Service (FOS) has sided with a client who claimed that adviser firm TenetConnect failed to give her suitable advice.

Mrs L, as named by the ombudsman to protect her identity, said the firm advised her to surrender a personal pension plan (PPP) to raise capital that she wanted for a property investment. She claimed this...

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