TPO records 6% increase on closed pension complaints

TPO's 2020/21 annual report and accounts, published yesterday (22 July), showed the successes of the single application process for all pension complaints, introduced by ombudsman Anthony Arter, who is also Pension Protection Fund (PPF) ombudsman. The approach was designed to ensure complaints are resolved at the earliest possible stage and saw a 6% increase in closed complaints on 2019/20 figures. TPO's accounts show it received a total of 16,673 contacts by phone, email and post in 2020/21 compared with 11,553 telephone enquiries and 8,977 written enquiries the year prior. Of th...