TPO records 6% increase on closed pension complaints

Arter says last year was successful despite challenges of Covid-19

clock • 4 min read
The Pensions Ombudsman's Caroline Rookes.
Image:

The Pensions Ombudsman's Caroline Rookes.

The Pensions Regulator (TPO) closed 4,853 complaints during the last year – a 6% increase on 2019/20.

TPO's 2020/21 annual report and accounts, published yesterday (22 July), showed the successes of the single application process for all pension complaints, introduced by ombudsman Anthony Arter, who is...

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