Insistent client DB transfer ends in FOS complaint against Chase de Vere

Transfer did not proceed

Hannah Godfrey
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Chase de Vere advised Mr S not to transfer. However, the firm agreed the transfer could be arranged with Mr S being treated as an insistent client.
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Chase de Vere advised Mr S not to transfer. However, the firm agreed the transfer could be arranged with Mr S being treated as an insistent client.

A FOS complaint against Chase de Vere has been upheld after the firm could not transfer an insistent client's final salary pension despite wording in the client services agreement indicating the client was paying for analysis and a transfer.

Mr S - as named by the FOS - wanted to transfer his final salary pension to his employer's group personal pension (GPP). He contacted Chase de Vere to advise him, and on 19 December 2017, signed...

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