A FOS complaint against Chase de Vere has been upheld after the firm could not transfer an insistent client's final salary pension despite wording in the client services agreement indicating the client was paying for analysis and a transfer.
Mr S - as named by the FOS - wanted to transfer his final salary pension to his employer's group personal pension (GPP). He contacted Chase de Vere to advise him, and on 19 December 2017, signed a client services agreement that stated the firm would charge £3,230 for advice and implementation. In January 2018, Mr S sent an email to the Chase de Vere adviser that said he had not yet received the cash equivalent transfer value (CETV) from the ceding scheme, but he had received confirmation from the GPP provider it could transfer into his GPP. Chase de Vere advised Mr S not to trans...
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