TPO: Just 5% of investigations need an ombudsman decision
Transfers most complained about
Ombudsman Anthony Arter
Almost all (95%) investigations presented to The Pensions Ombudsman (TPO) were completed without needing a determination, following changes to simplify the complaints process.
TPO outlined the figure in its 2019/20 annual report and accounts, published on Thursday (16 July), which also showed the ombudsman had made progress on its key process of simplifying complaints. Ombudsman...
More on Retirement
Adrian Boulding: Five benefit statement pointers and one to avoid
Perhaps don't pick up the phone...
Canada Life names Lindsey Rix UK chief executive
Joins from Aviva
Ditch complex rise in normal minimum pension age - Quilter
'Unintended complexity'
Equity release market improves in H2 but still behind 2019
40,000 new plans bought
Back to Top
More news
Brunel Professions launches PI insurance website offering 'seamless transactions'
Completion in 3 minutes
Schroders UK Platform Awards 2021 open for entries
21 September
FCA begins work on open-ended long term asset funds
Retail investors set to be restricted initially
Partner Insight: Are investor biases to blame for market lows and highs?
The fact that emotions can so significantly impact investment decisions means the issue is becoming ever more important for advisers
