TPO: Just 5% of investigations need an ombudsman decision
Transfers most complained about
Ombudsman Anthony Arter
Almost all (95%) investigations presented to The Pensions Ombudsman (TPO) were completed without needing a determination, following changes to simplify the complaints process.
TPO outlined the figure in its 2019/20 annual report and accounts, published on Thursday (16 July), which also showed the ombudsman had made progress on its key process of simplifying complaints. Ombudsman...
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