Almost all (95%) investigations presented to The Pensions Ombudsman (TPO) were completed without needing a determination, following changes to simplify the complaints process.
TPO outlined the figure in its 2019/20 annual report and accounts, published on Thursday (16 July), which also showed the ombudsman had made progress on its key process of simplifying complaints. Ombudsman...
Typical retirement client changing
To be heard in early 2021
Hearing on pension scams
Dunstan Thomas report
Meetings with senior and junior staff
Winter Economic Plan to go ahead
21 investors lost money
Portfolio all in one place