Kent advice firm argued Ombudsman used '2019 standards' after losing 2008 DB transfer case

The complaint was made against Maidstone-based advice firm Buryfield Grange after the complainant, anonymously called Mr H, had been referred to by another firm for advice about his pension benefits. Buryfield worried the FOS was applying "2019 advice standards" to a 2008 transfer case. In 2008, when the advice was given, Mr H completed a questionnaire that showed he earned £27,000 and had no pension scheme from his current employer. He was separated from his wife, had no dependent children and wanted to break ties with his old employer and move all his funds to an individual pension pla...