Coutts tops FCA pension complaints list

In the intermediation category, which includes brokers and advisers, the private bank and wealth management firm reported 67.8 complaints per 1,000 policies sold in the first half of 2019. Some 75% of these were upheld, the data revealed. Second place went to Barclays Bank with 6.2 complaints per 1,000 policies sold and third to Skipton Building Society with 5.9. St. James's Place Wealth Management was fourth in the category having received 3.9 complaints per 1,000 pension and decumulation policies sold. The latest pensions complaints table painted a similar picture to the second h...