Coutts tops FCA pension complaints list

Latest data released

clock • 1 min read

Coutts & Company received by far the most complaints for decumulation and pensions per 1,000 policies sold between January and June this year, according to FCA data.

In the intermediation category, which includes brokers and advisers, the private bank and wealth management firm reported 67.8 complaints per 1,000 policies sold in the first half of 2019. Some 75% of these were upheld, the data revealed. Second place went to Barclays Bank with 6.2 complaints per 1,000 policies sold and third to Skipton Building Society with 5.9. St. James's Place Wealth Management was fourth in the category having received 3.9 complaints per 1,000 pension and decumulation policies sold. The latest pensions complaints table painted a similar picture to the second h...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

Is financial services regulation really the 'boot on the neck' of business?

Is financial services regulation really the 'boot on the neck' of business?

'For those yet to fully embrace Consumer Duty it is simply wishful thinking'

Andrew Gething
clock 19 September 2025 • 5 min read
FCA considers softer SDR rules for index-tracking funds

FCA considers softer SDR rules for index-tracking funds

Amid ‘challenging’ requirements

Cristian Angeloni
clock 16 September 2025 • 1 min read
FCA: Consumer investment product disclosure system 'not working'

FCA: Consumer investment product disclosure system 'not working'

FCA rules are expected in late 2025

Michael Nelson
clock 11 September 2025 • 2 min read