Imagine walking into a Ford dealership, sitting in a few cars, struggling to get comfortable in the seats and being directed by the salesperson to the Volvo dealership down the road on account of their superior lumbar support, writes Kevin Okell, pointing out it is not a very realistic scenario. Yet this is what he believes the FCA is essentially asking some providers to do …
In the blue corner we have the champions of consumer protection. From the original Treating Customers Fairly (TCF) principles to the 2018 discussion paper on a Duty of Care and now the latest guidance...
Systems, controls, governance and culture
Following more reviews
Beyond the FCA's seven considerations
‘Ensure vulnerability is taken seriously’
For smaller and medium firms
'There will be more consolidation'
Fee-based revenue fell 13%