Alliance Trust Savings to compensate client after 22-day delay on SIPP transfer
Delay of 22 days
"Since the time of this complaint, we have taken steps to improve our service and prevent similar issues happening again" - ATS
Adviser and D2C platform Alliance Trust Savings (ATS) has been ordered to pay compensation to a client by the ombudsman after it caused "at least a 22 day delay" on a SIPP transfer.
The client, referred to as 'Mr G' by the Financial Ombudsman Service (FOS), requested his self-invested personal pension (SIPP) to be transferred from a third party firm - named Company H by FOS - to ATS...
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