FCA fines Tesco Bank £16.4m after 2016 cyber attack

'Customers should not have been exposed to the risk at all'

clock • 2 min read

The Financial Conduct Authority (FCA) has fined Tesco Bank £16.4m for its failure to adequately protect customers from a 2016 cyber attack, which saw fraudsters claim over £2.2m worth of transactions over a 48-hour period.

Tesco Bank failed to exercise due skill, care and diligence in protecting its personal current account holders in a "largely avoidable" attack that saw cyber criminals exploit deficiencies in the design of its debit card, its financial crime controls and the competence of its Financial Crime Operations Team. According to the regulator's 1 October enforcement notice, the attackers are understood to have used an algorithm that generated authentic Tesco Bank debit card numbers and, using those "virtual cards", they engaged in thousands of unauthorised debit card transactions. Tesco Bank ...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

Paul Bruns: Ongoing review flexibility and the advice gap

Paul Bruns: Ongoing review flexibility and the advice gap

Changes are still currently only at proposal stage

Paul Bruns
clock 10 August 2026 • 5 min read
How considering vegetable peelers can inform your product design

How considering vegetable peelers can inform your product design

FCA released two reports to mark the third birthday of Consumer Duty

Alison Gay
clock 31 July 2026 • 4 min read
Andy Wealthall: Is there still a place for annual suitability reviews?

Andy Wealthall: Is there still a place for annual suitability reviews?

'We shouldn't solve one problem by creating another'

Andy Wealthall
clock 30 July 2026 • 4 min read