Independent reviewer largely exonerates FOS

Appointed after Dispatches investigation

Victoria McKeever
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FOS chief executive Caroline Wayman
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FOS chief executive Caroline Wayman

Independent reviewer Richard Lloyd has rejected many of the allegations made against the Financial Ombudsman Service (FOS) in the Channel 4 Dispatches documentary that aired in March.

In the report, published today, Lloyd concluded: "I have found that the FOS provides an effective and essential service for many thousands of people. "It is important that more consumers use the...

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