Rory Percival: Client files must include 'colour and detail' to satisfy FCA

Put detail in suitability reports

Hannah Godfrey
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Rory Percival: “The regulator is looking to be able to see a real person when they look at files."
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Rory Percival: “The regulator is looking to be able to see a real person when they look at files."

Advisers should add colour and detail to client files because the regulator wants to get a feel for the person behind the report, former Financial Conduct Authority (FCA) technical specialist-turned consultant Rory Percival has said.

Speaking at the Great Pension Debate II in Port Talbot, the ex-FCA man gave delegates a glimpse into the mind of the regulator. He told the room the biggest single thing advisers need to do to improve...

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