FOS confirms independent review after Dispatches exposé

Channel 4 programme raised issues

Tom Ellis
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FOS chief executive Caroline Wayman
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FOS chief executive Caroline Wayman

The Financial Ombudsman Service (FOS) has confirmed it is to be independently reviewed following the Dispatches documentary that claimed to unearth a number of issues with the Ombudsman.

The Channel 4 programme painted the FOS in a negative light, suggesting employees were not adequately trained to deal with cases and that people lose out because it is easier to let down a complainant...

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