FOS confirms independent review after Dispatches exposé

Channel 4 programme raised issues

Tom Ellis
FOS chief executive Caroline Wayman

FOS chief executive Caroline Wayman

The Financial Ombudsman Service (FOS) has confirmed it is to be independently reviewed following the Dispatches documentary that claimed to unearth a number of issues with the Ombudsman.

The Channel 4 programme painted the FOS in a negative light, suggesting employees were not adequately trained to deal with cases and that people lose out because it is easier to let down a complain...

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