Driving 'extreme client loyalty' will be the focus of Janus Henderson Investors learning & talent development partner Scott Black when he takes the stage at Professional Adviser's inaugural PA360 event a week today.
Taking place at The Brewery in central London on 24 April, this exciting all-day conference will offer a comprehensive 360-degree view of financial advice, with an unmissable line-up of dynamic speakers ranged across three streams focusing on what matters most to advisers - ‘You and your business', ‘You and your clients' and ‘You and your profession'. In ‘The art of Wow - driving extreme client loyalty', Black will cover, among other things, the single biggest reason satisfied clients switch financial advisers - and why it is not performance - and offer a step-by-step process for turning...
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