FOS complaints against advisers fall 16% in H2 2017

The FOS received 816 new complaints relating to advice firms between 1 July and 31 December 2017 - down from 966 in the first half of 2017. This also represented a fall of around a fifth (22%) compared with the 1,044 complaints in the corresponding period in 2016. Adviser-related complaints accounted for around 0.5% of the total received by the ombudsman, which was marginally down from on the proportion in the first six months of 2017. A third (34%) of adviser-related complaints were upheld in the second half of 2017, compared with more than two-fifths (43%) in the previous six months...