FOS complaints against advisers fall 16% in H2 2017

Sesame still most complained about firm

Victoria McKeever
clock • 2 min read

Complaints against financial advisers fell by nearly a fifth (16%) in the second half of 2017, according to the latest figures from the Financial Ombudsman Service (FOS).

The FOS received 816 new complaints relating to advice firms between 1 July and 31 December 2017 - down from 966 in the first half of 2017. This also represented a fall of around a fifth (22%) compared with the 1,044 complaints in the corresponding period in 2016. Adviser-related complaints accounted for around 0.5% of the total received by the ombudsman, which was marginally down from on the proportion in the first six months of 2017. A third (34%) of adviser-related complaints were upheld in the second half of 2017, compared with more than two-fifths (43%) in the previous six months...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

FCA data information request: Four focus areas for advisers

FCA data information request: Four focus areas for advisers

‘Data is not just a compliance tool it’s a strategic asset’

Chris Davies
clock 07 July 2025 • 5 min read
FCA to extend bullying and harassment rules to non-banks

FCA to extend bullying and harassment rules to non-banks

Extension will apply to 37,000 firms

Cristian Angeloni
clock 02 July 2025 • 2 min read
Regulatory necessity: Why data is no longer a 'nice to have'

Regulatory necessity: Why data is no longer a 'nice to have'

Client-led, data-driven

Paul Bruns
clock 01 July 2025 • 5 min read