Scottish Widows fails to update pension statements for married gay client

Despite multiple complaints

Victoria McKeever
clock • 2 min read

Scottish Widows failed to recognise same-sex marriages in letters to customers, telling one client it was unable to fix correspondence despite multiple complaints, according to a report.

Buzzfeed News said Scottish Widows told 28-year-old London-based software engineer Dougie Robertson there was "not an available fix to correct" its annual pension statement sent to customers. This was despite the fact Robertson had held a pension with the company for several years.   Robertson first complained a year ago, when he received a letter about projected pension value, which referred three times to Robertson's "wife" when explaining calculations. He then tweeted the provider, pointing out the sex of someone's partner was not relevant. A Scottish Widows representative sent him...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Retirement

PA360: Crucial advisers can spot all vulnerability characteristics

PA360: Crucial advisers can spot all vulnerability characteristics

‘It is highly likely people in decumulation will have a vulnerability’

Hope Coumbe
clock 26 April 2024 • 1 min read
Inflation shocks driving another long uptick in annuity sales

Inflation shocks driving another long uptick in annuity sales

‘Customers should be careful that this is the right decision for them’

Hope Coumbe
clock 23 April 2024 • 1 min read
Advisers warn market volatility will threaten retirement plans

Advisers warn market volatility will threaten retirement plans

More than half expect clients to postpone or change plans

Isabel Baxter
clock 26 March 2024 • 2 min read