Nearly 900 customers stuck between Aegon and PensionBee

Longest transfer took seven months

Hannah Godfrey
clock • 1 min read

Some 864 customers are stuck transferring their pension from Aegon to PensionBee, according to a live 'transfer tracker' set up by PensionBee.

According to the tracker, assets under management caught up in the process total about £18m, and the average pot size is £21,000. PensionBee told Professional Adviser the longest ongoing transfer time to move a pension from Aegon to PensionBee is 211 days - or around seven months. The transfer in question had a value of just £206. So far, the longest transfer that has successfully completed is 176 days, or nearly six months. PensionBee's tracker will update each morning with new figures detailing the number of individuals caught up in the pension transfer process between the two fi...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Retirement

Defensive income before retirement: A four layered framework

Defensive income before retirement: A four layered framework

Entering decumulation can be an unsettling time for clients

Joe Simpson
clock 10 August 2026 • 4 min read
The FCA's decumulation challenge: Can UK REITs help deliver sustainable retirement income?

The FCA's decumulation challenge: Can UK REITs help deliver sustainable retirement income?

A look at the three Ss of retirement income

James Peel
clock 04 August 2026 • 7 min read
What the decumulation shift means for advice firms, and how the best are responding

What the decumulation shift means for advice firms, and how the best are responding

'Technology is part of this picture in ways that are worth being honest about'

Andy Zanelli
clock 14 July 2026 • 4 min read