Pension guidance bodies launch webchat service

The two bodies have been working together since January 2016. People with pension queries are directed to TPAS while those with wider financial questions speak to MAS. The organisations said the process had been successful and it would now extend it to webchat services on their websites moneyadviceservice.org and pensionsadvisoryservice.org.uk TPAS chief executive Michelle Cracknell said: "This is a great example of playing to your strengths. It has been a win - win - win initiative; MAS has been able to offer an enhanced service to its customers, it reduces costs and the customer get...