The 'buyer beware' questions the FCA wants answered

In its paper 'FCA Mission: Our Future Approach to Customers', the FCA asked three questions about who should take what responsibility for consumers in financial services.  They were: In what circumstances can consumers not be expected to take responsibility for their actions? Do you agree firms have a responsibility to identify and act on vulnerability? Which consumer issues sit within the FCA's remit and which are the responsibility of government? Chief executive Andrew Bailey said the FCA wanted to figure out how it can deliver "better consumer outcomes" through interventi...