Prudential promises redress after retirement account failings

Launched in September, Prudential called the service a ‘game- changer' in offering customers the opportunity to accumulate and withdraw money from the account at the same time. But less than a year later it has already been plagued by administration issues.  The provider said the problems were due to unexpectedly high demand for the service. It said it would be conducting a review of the service as a result and promised "appropriate redress" for any customers financially affected by the problem. A spokesperson said: "The demand for our new retirement account has been much higher...