FOS sides with Royal London on commission bias complaint

In a ruling dated 27 October, the ombudsman decided the client's complaint against his adviser was unreasonable given that there was no evidence of unsuitable advice.  Mr G had taken out a pension with Royal London in 2000. Fourteen years later the client's son contacted the provider to enquire about the commission paid to his father's IFA in respect of the pension.  He subsequently complained to Royal London that the excessive commission paid had persuaded the IFA to mis-sell the pension.  Commission payments for advice on pensions and investments were banned by the regulator at t...