The Financial Conduct Authority (FCA) has been criticised for taking an unnecessarily defensive attitude in its dealings with the Complaints Commissioner.
Complaints Commissioner Antony Townsend said while the watchdog dealt with the majority of complaints competently he had witnessed examples of an "unwillingness to face up to and admit shortcomings". The Complaints Commissioner reviews complaints about financial services regulators in the UK, including the FCA and Prudential Regulation Authority. Its annual report, which highlighted continued "defensiveness" among FCA staff, was released yesterday. The report said: "While the FCA continues to deal with the majority of complaints competently and fairly, I have seen examples of an unwil...
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