The Chartered Insurance Institute (CII) has launched a life and pensions-focused qualification aimed at people in the first stages of their financial services careers.
It said the course, developed in consultation with an employer steering group, would suit people working in customer operations and contact centres. The level 3 Certificate in Financial Services, Life and Pensions route offers practical support to firms committing to the CII's industry-led framework of professional standards, it said. The new qualification develops knowledge and understanding of: • The sector's role and its activities; • Key customer needs, solutions and products; and • How individuals and organisations work within a regulatory and legislative environment. CII dire...
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