Half of advisers label FOS 'unfair'

An exclusive poll of 100 advisers found 24% believed the Ombudsman was ‘extremely unfair' on advisers while a similar proportion (23%) deemed the service to be ‘unfair'. Almost one-fifth (19%) said they felt the FOS was fair, while 31% declared ‘no view', which was perhaps influenced by the number of respondents who said they had not seen a complaint referred to the Ombudsman. Just 3% indicated they felt the FOS was ‘extremely fair'. Meanwhile, 45% suggested they did not feel the FOS reached verdicts based on the regulatory rules at the time, but rather set its own agenda. The ...