Standard Life under fire for 'laughing' in face of adviser's concerns

When quizzed by Professional Adviser in March on its readiness for the influx of customer queries expected ahead of the pension freedoms, Standard Life said it had processes in place to cope, and had upgraded its digital and phone services. But Alastair Rush, managing director at Echelon Wealthcare, said he and his client have experienced "appalling" customer service and a "complete indifference to advisers" from Standard Life while trying to draw money from a pension. Standard Life said it disputes Rush's account, that its staff are "trained to deal with all customers and advisers pr...