Standard Life reports 'unprecedented' client contact after pensions freedom

It said its retirement experts had taken more than 3,000 calls since Monday morning. Its online support facility has also seen almost 1,000 customers settle their benefits themselves. Online facilities give clients relevant risk warnings and a comprehensive explanation of all their retirement options, it said. The provider said the majority of the 3,000 callers had taken time to consider their retirement options before making any decisions. It also said customers had spent an average 30 minutes on the phone before reaching a conclusion. The company said it was making all callers fu...