Barclays is launching an unprecedented review of the overdraft fees and charges faced by nearly 12 million of its current account customers in a bid to make a decisive break from the "sins of the past".
Just days after Barclays admitted it was likely to suffer a £50m fine for the handling of its Qatari bailout, the bank will this week reveal it is pushing ahead with eight commitments to improve service after asking customers what they should do better. The key part of the campaign will be a complete review of Barclays' overdraft pricing. Ashok Vaswani, Barclays' retail and business banking chief executive, told the Daily Telegraph the bank was already trialling a text alert service where tens of thousands of customers are warned they are about to go into the red. This has so far c...
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