FOS handles record 327,000 complaints in first half

During the six-month period, the ombudsman service took on 327,035 new complaints - an increase of 15% on the previous six months. More than 95% of the cases came from 195 financial businesses - out of more than 100,000 businesses the ombudsman covers. Complaints about payment protection insurance (PPI) made up more than eight out of ten (86%) of the total complaints referred to the ombudsman during the first half of 2013 - with 266,228 new PPI complaints compared to 211,885 in the last six months of 2012. Five financial services groups accounted for 78% of all new PPI cases. Lloyds o...