The Financial Ombudsman Service (FOS) handled more than 327,000 complaints in the first half of the year, a record for the organisation, figures published today show.
During the six-month period, the ombudsman service took on 327,035 new complaints - an increase of 15% on the previous six months. More than 95% of the cases came from 195 financial businesses - out of more than 100,000 businesses the ombudsman covers. Complaints about payment protection insurance (PPI) made up more than eight out of ten (86%) of the total complaints referred to the ombudsman during the first half of 2013 - with 266,228 new PPI complaints compared to 211,885 in the last six months of 2012. Five financial services groups accounted for 78% of all new PPI cases. Lloyds o...
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