HMRC to axe 281 tax enquiry centres

The new service will provide mobile, one-to-one support in a range of locations including a person's own home or business. It will also provide expert advisers on the phone, trained to deal with people who need extra support. HMRC will also make more funding and support available for voluntary sector organisations to help them to deal with customers who turn to them for help. HMRC has calculated that the new service will save customers almost £12m a year in lost time and travel costs, and will be more than £13m a year cheaper to run than the current enquiry centre network. Customer...