Error-prone providers 'pay £1,500' to adviser

Ian Roberts, of Norfolk-based ARW Wealth Managers, said five unnamed providers had each agreed to pay him about £300 following a number of mistakes in recent months. "We've had significant delays, been provided with the wrong information and been told that things have been done when they haven't. The biggest problem has been with annuity benefits - paperwork has been significantly delayed or not sent at all. "It's a minefield out there are the moment." Roberts explained that he has only experienced problems with the bigger providers. "In my view they are less nimble, have more l...