Bank staff under 'more' pressure to sell, finds Which?

The consumer group surveyed more than 550 branch and call centre staff at HSBC, Royal Bank of Scotland (RBS), Lloyds Banking Group, Barclays and Santander earlier this year. Of the 371 who said they have a sales role, 298 said they had sales targets to meet. Which said the results suggested major mis-selling scandals have failed to stop banks pressuring staff into pushing potentially unsuitable products. The British Bankers' Association (BBA) said it had changed its staff incentives programme, with goals now based on clear criteria related to customer service. But Which? chief e...