FOS chief praises IFAs for complaints handling

Appearing before the Treasury Select Committee (TSC) this morning, Ceeney was questioned by Conservative MP Jesse Norman on how IFAs perform compared to other parts of the industry. While Norman pointed out that IFAs account for just 1% of complaints handled by the Ombudsman, Ceeney said it was also important to assess the uphold rates. "IFAs win more cases than they lose [while], in contrast, firms overall last year lost more than they won," she said. "I think that's quite a good measure of some of the investigative work IFAs do on the complaints they receive, so by and large we f...