Insurance websites failing customer needs

clock

Insurance company websites are not meeting even the most basic customer experience standards according to a recent survey.

The quarterly UK Insurance Benchmark Survey by Global Reviews looks at several hundred online criteria designed around the needs of consumers researching and applying for insurance online. These criteria...

To continue reading this article...

Join Professional Adviser

 

  • Unlimited access to real-time news, industry insights and market intelligence.
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters.
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection.
  • Members-only access to the editor’s weekly Friday commentary
  • 
 Be the first to hear about our events and awards programmes.

Join

 

Already a Professional Adviser member?

Login

More on Client Acquisition

Lee Hartley: “Finalising this deal with Octagon brings another valued business into Fairstone and continues our excellent growth plan for 2019.”

Fairstone adds £150m FUM in seventh acquisition of 2019

Octagon Wealth Management

Sophie King
clock 26 November 2019 •
Advisers respond: Client retention or acquisition?

Advisers respond: Client retention or acquisition?

Partner Insight: Logic Wealth Planning's Stephen Trenholm and Greenstone Financial Planning's Catherine Greeves met in London recently to discuss the topic 'Adviser approaches to client engagement - is digital king?

Sponsored by Architas
clock 07 June 2018 •

IFAs must look to technology for 2012 - Aviva

The increased use of integrated technology systems and social media will be vital to the development of IFA businesses post RDR, Aviva has warned.

clock 15 December 2011 •