The Pensions Ombudsman has found in favour of Friends Life after a consumer had complained it misled him about the nature of its treatment of additional voluntary contributions (AVCs).
The complainant, Mr M Evans, alleged that the administrator of his scheme, Aon, failed to tell Friends Life to change the investment strategy of his AVC fund in light of his decision to retire early. However, the Ombudsman ruled that Evans was not misled by Friends and that Aon was not responsible for informing Friends of his retirement plans. Evans had a normal retirement date in his Friends scheme of December 2015, when he will be 65. In 2007, he attended a seminar at his workplace with Winterthur Life, later taken over by Friends, to discuss his pension. Evans asked the Winte...
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