Advisers will be star-rated post-RDR, says panel

Speaking at an Aviva panel on e-commerce and technology, Danny Cox (pictured), head of advice at Hargreaves Lansdown, said the industry needed "far more" customer feedback. "Whenever you buy something like a carpet, there's a star rating for the distributor, and a star rating for the product. The financial services industry needs to catch up," he said. Chairman of software company the Prestwood Group, Paul Etheridge, said choosing a financial planner, and successful planning in general, must be more than guesswork. Pressed on the practicalities of how a rating system would work -...