The extent to which advisers will have to assess individual client suitability for platforms - and whether an off-platform solution may be preferable - has been underlined by the shock findings of a new study.
Its surprising results suggest it will not be enough for firms to segment their client base and assign a single platform to each group; a practice which the FSA has already hinted will likely breach its suitability rules. The results are based on simple analysis of the long-term cost to clients of both on and off platform solutions using the Capita Synaptic Comparator tool. This showed big differences in terms of both platform and wrapper charges when even the most basic customer details are changed or updated. While one platform may be ranked as the most cost-effective for clients...
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