FSA to apologise for conduct of 'bully' TCF assessors

Complaints Commissioner Sir Anthony Holland castigated the regulator's staff for allowing their relationship with the officer to "deteriorate" during the visit in September last year. The unnamed complainant had accused the FSA representatives of "bullying behaviour". Holland said he believed the officers did not, but should have, carried out the visit with a "more-than-usual degree of sensitivity", referring to a previous TCF assessment on which the firm and the FSA had disagreed. On that occasion, the firm said the TCF officer had initially decided the firm passed the assessment,...