Richard Howells: Culling clients may spark compensation fight

clock

Advisers who segment their client banks and cull those deemed unprofitable to the business ahead of the RDR may be opening themselves up to more compensation claims, according to Zurich's Richard Howells.

Zurich UK Life's intermediary sales director said many of the "so-called consultants" active in the market were wrong to encourage such drastic measures, potentially leaving disgruntled ex-clients. "You will just leave yourselves open to these ambulance chasers, who are keen to apply a retrospective view," he said. "With hindsight it is easy to pick holes in past investments so it would be a short term view to look at ditching clients." He added the "vast majority" if IFAs were not able to rely on a handful of "mythical multi-millionaires" to keep them going and would need to keep ...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Common language used by advisers triggers anxiety and distrust among retirees

Common language used by advisers triggers anxiety and distrust among retirees

Product-led communication one of the biggest drivers of mistrust

Laura Purkess
clock 01 April 2026 • 1 min read
Advisers: Are you even taking your own advice?

Advisers: Are you even taking your own advice?

Exploring the expenditure consolidation conversation

Nick Ryan
clock 25 March 2026 • 4 min read
CISI welcomes 76 Certified financial planners

CISI welcomes 76 Certified financial planners

Number of UK CFP professionals continues to rise

Sophia Panayi
clock 24 March 2026 • 1 min read