Barclays was hit with more than 276,000 customer complaints in the second half of last year - or the equivalent of more than 1,500 per day. But how did the major insurance companies fare?
The FSA today published complaints data (aggregate and firm-specific) outlining the number of new and closed grievances dealt with by firms in H2 2010. It includes firms that report 500 or more complaints in a six-monthly reporting period. These firms have also been required to publish this data on their websites. The full list of firms, including % of closed complaints upheld, can be viewed HERE. Below we have picked out the data of a handful of life offices and insurers to give you an idea of how they are faring: Aviva (incl. Aviva Insurance, Aviva Insurance UK, Aviva Heal...
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