Towry upholds 97% of asset transfer complaints

The business upheld 97% of 1,529 closed complaints in the second half of last year, according to the data. However, the firm received more than 1,300 new complaints in the period as clients continued to be angered by delays in transferring their assets away from the business. Towry Investment Management, meanwhile, received some 766 new complaints, with 649 closed. Some of the 2,067 total 'new' complaints received by Towry between 1 July and 31 December 2010 may be duplicated in the 'closed' column if they have been resolved, the FSA said. Towry, which acquired Edward Jones Ltd ...