FOS staff motivated by 'doing the right thing'

Minutes of a board meeting on 1 February show directors David Cresswell and Jacquie Wiggett have been holding workshops with staff to discuss values and find out what "made them proud" to work for the Ombudsman. The minutes report:"‘Doing the right thing' had proved to be the most important value for staff in the workshops to date." According to the minutes, board members said they "felt most drawn to values that started with ‘we'". Problems with payment protection insurance (PPI) claims, which make up 45% of the FOS' workload, continue to dog the organisation, according to the mee...