Hornbuckle Mitchell has been ordered to pay compensation to the estate of a client after its poor service caused a terminally ill man "distress and inconvenience".
The deputy Pensions Ombudsman (PO) Jane Irvine (pictured) has ordered the SIPP provider to pay the estate of Richard Coleridge £750 by 8 April after it delayed paying his pension despite accepting his money into its SIPP. Coleridge was diagnosed with multiple myeloma, a cancer of the plasma cells in bone marrow, in December 2008. The condition carries an average life expectancy of four years, and he died in October 2010. Coleridge's adviser transferred his funds into Hornbuckle's flexible income pension plan (FIPP) in February 2009, requesting a product giving the largest scheme pensi...
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