Norwich & Peterborough Building Society (N&PBS) has written to Keydata-exposed customers to say their complaints will remain unresolved for at least five more weeks.
Under FSA rules the building society must inform customers if it is unable to resolve a dispute within eight weeks. This initial period has lapsed, and N&P has contacted 184 investors to tell them it has still not resolved their complaints about N&P IFAs' advice to invest in failed life-settlement vehicle Keydata. Signed by N&P's legal and compliance manager Jane Pearson, the letter gives 19 November as the next deadline date to let investors know if their complaint has been resolved. One reason for the delay is N&P is waiting to see how much compensation the Financial Service Comp...
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